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Contents menu Foreword. 1Integrated care: concepts and background. 2Integrated organisational structures. 3Involvement, empowerment and advocacy. 4Needs assessment. 5Care pathways. 6Case management. 7Integrated teams. 8Workforce. 9Cultural change. 10Leadership. 11Strategic planning. 12Information management. 13Quality management. The contributors. CARMEN participants.

Copyright notice and disclaimer

CARMEN is the acronym for the Care and Management of Services for Older People in Europe Network. This thematic network has been supported by the European Commission’s ‘Quality of Life and Management of Human Resources’ programme, which is part of DG Research’s fifth framework programme.

Published by the European Health Management Association (EHMA)
Vergemount Hall
Clonskeagh
Dublin 6
Ireland
www.ehma.org

© European Health Management Association

First published 2004

All rights reserved, including the right of reproduction in whole or in part in any form.

ISBN 90-5957-283-1

Available from:
European Health Management Association (EHMA)
Vergemount Hall
Clonskeagh
Dublin 6
Ireland
www.ehma.org

Editorial consultant: Eleanor Stanley
Project managed by EHMA
Book production by the Netherlands Institute for Care and Welfare / NIZW
Cover design by Zeno
Printed by PlantijnCasparie, Almere

Integrating Services for Older People: small coverThis project has been carried out with financial support from the European Commission under the specific RTD programme “Quality of Life and Management of Living Resources 1998-2002, Ageing Key Action”, with the project number QLK6-2000-00584, “CARMEN”. It does not necessarily reflect its views and in no way anticipates the Commission’s future policy in this area.


Cover illustration: ‘The ancient sick wards’ by Jan Beerblock (c. 1778). The picture hangs in the Memling Museum, which used to be St John’s Hospital – one of the oldest surviving Medieval hospitals in Europe. In Medieval times, the hospital was also a hotel and a pharmacy – an early example of integrated care. Reproduced with kind permission of Stedelijke Musea, Bruges.

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Copyright ©2004 EHMA and individual authors.
Please see copyright notice and disclaimer for details.
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